Next-Generation Distribution, Strategies, Tactics and Technologies – Part II

Distribution companies need to adopt new strategies and tactics to meet today’s more fluid customer demand, higher customer expectations, labour shortages and escalating costs. Distribution performance can be improved by evaluating customer service policies, operational planning, delivery execution, and customer engagement. 

This is part two of a three-part series and explores the advanced strategies and tactics that distribution companies can adopt to address evolving business challenges and come out ahead. 

Part II looks at; 

• Strategic planning 
• Hybrid operational planning 
• Delivery orchestration 
• Customer engagement 
• Driver retention 

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