Appointment Booking System for Deliveries
Improve the delivery customer experience with our proven delivery window appointment booking system. Get the balance right between providing a great customer experience and controlling your fleet’s operating costs.
Descartes enables your customers to self-select their delivery or service window appointments, based on your fleet’s availability, capacity and previous orders, only offering those delivery slots that are profitable.
Utilising continuous route optimisation, we generate delivery window appointments in real-time based on the best options for deliveries, e.g. alongside deliveries in the same area or where your fleet has available capacity.
Benefits
- Customers get to choose and select the best delivery day and time slot for them resulting in fewer missed deliveries / redeliveries and higher customer satisfaction.
- Enabling customers to select and know their delivery window at the point of sale means fewer abandoned baskets on ecommerce websites.
- As a retailer/delivery company you can offer green delivery slots around the same time another local delivery is being made.
- Deliveries are automatically smoothed across days and geographies, levelling workload and capacity issues. Some customers may not want a next-day delivery and may select a lower cost delivery slot in the future that better suits them.
How Descartes’ delivery window appointment booking works:
- The system considers factors such as road networks, traffic flows and delivery days alongside previous orders already in the system coupled with your delivery policies.
- It generates a number of feasible delivery window appointments, that can be scored and costed according to your requirements.
- You control the options presented to the customer. This can be done manually or automatically, you choose the appointment times that best align with your delivery cost management strategies.
This level of flexibility ensures you can cater to your customers' needs while maintaining efficient and profitable operations.
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