Electronic Proof of Delivery Software

Enhance Your Proof of Delivery with our ePOD Mobile App

Operations can enhance service quality, boost productivity, and guarantee customer service level compliance by automating operational procedures with ePOD.

Download the Executive Briefing on Electronic Proof of Delivery.

 

Electronic Proof of Delivery (ePOD) – Frequently Asked Questions

• What is electronic proof of delivery (ePOD)?

  Electronic proof of delivery is a digital record that goods or services have been delivered and received. It often includes capturing electronic signatures, photos, timestamps, barcodes, and other key data using mobile devices, replacing paper-based delivery notes.

• Why is electronic proof of delivery important?

  Electronic POD increases visibility, eliminates paperwork, and enhances operational efficiency. It helps businesses:

  • Document delivery events digitally
  • Minimise delivery disputes and billing errors
  • Accelerate invoicing with real-time data transmission
  • Improve customer satisfaction with timely, transparent updates
• How does ePOD reduce billing cycles?

  By transmitting delivery data instantly from the field to your customer service and billing systems, ePOD eliminates manual entry delays and errors to speed up invoice generation, helping you get paid faster.

• What are the at-stop capabilities of ePOD systems?

  Modern ePOD solutions offer a wide range of at-stop features, including:

  • Signature capture and photo documentation
  • Barcode scan-on/scan-off for item validation
  • Product count confirmation
  • Notes for exceptions or delivery issues
  • Real-time data upload to dispatch or support teams
• Can ePOD reduce delivery errors?

  Yes, ePOD apps allow drivers to scan labels before delivery, ensuring the correct parcel is delivered to the correct address. This significantly reduces delivery errors and customer complaints.

• What types of proof can be captured with ePOD?

  Electronic POD can collect various forms of delivery evidence, including:

  • Digital signatures
  • Time and location stamps
  • Barcode scans
  • Photographs (e.g., parcel at doorstep or damaged goods)
  • Notes or reason codes for failed deliveries
• What devices can run ePOD apps?

  Descartes ePOD software works on a broad range of iOS- and Android-based smartphone and tablet devices. This allows businesses to use existing mobile devices without the cost of dedicated hardware.

• Does ePOD support contactless delivery?

  Yes, ePOD systems support contactless delivery by enabling photo capture or alternative confirmation methods when a physical signature isn’t required, ideal for health and safety compliance.