Consumers' expectations are changing as demand for home delivery continues to grow with eCommerce.
Consumers are seeking delivery choices based on convenience, speed, cost and more recently environmental impact of home delivery.
The most important step in ensuring customer loyalty in home delivery logistics is to improve the last-mile delivery process or the point at which the package is delivered to the customer's doorstep. However, last-mile delivery services have their own set of challenges.
Here are five last mile challenges you can overcome.
Overcome Your Last Mile Challenges
Visibility
Creating visibility within your blockchain is a challenge. Selecting the right end-to-end visibility solutions will give retailers and distributors a thorough understanding of the product delivery process from purchase orders to warehouse receipts.
Delivery costs
It is difficult to reduce costs throughout your supply chains. However, when you adopt the latest technology solutions for the fleet operation, significant cost reductions can be made in last-mile delivery by increasing delivery density and reducing the miles per delivery.
Outdated technology
The latest hardware and software technology and advances for last-mile delivery vehicles can offer real benefits for the driver on the job and the entire operation. For instance, a smart, networked GPS might assist drivers in locating the optimal routes in real-time and avoiding unexpected traffic jams.
Low efficiency
Consumers are the ones in charge. As internet rivalry rises, many firms can only compete on price. Delivery options at the point of sale must offer a wide range of options so consumers can select the service they want at a price they are prepared to pay. Using Descartes delivery scheduling software, companies can provide costed delivery options based on existing commitments, delivery capacity, and new orders in seconds. Price incentives can be used to encourage consumers to pick a “green” slot, increasing delivery density, reducing fuel consumption and CO2 emissions.
Route planning
Businesses that rely on home delivery need to increase productivity and reduce delivery costs to stay competitive. By offering costed delivery options at the point of sale, customers can chose what's convenient for them and retailers can charge accordingly for deliveries. Some consumers will pay extra for the convenience of having something delivered where and when they want.
Descartes Home Delivery Consumer Sentiment Study 2024
Watch the Descartes’ 2024 Home Delivery Consumer Sentiment study overview today to discover more in-depth findings from consumers about their delivery expectations and experiences.
Logistics Software for Home Delivery Companies
Effective home delivery usually referred to as last mile delivery should address a number of connected challenges from driver shortages and rising fuel costs to demand from consumers.
Descartes offers a complete set of Software as a Service (SaaS) solutions to streamline the process, maximise operational efficiency, and enhance customer experience. This includes route optimisation and delivery scheduling, mobile applications for proof of delivery, driver notifications, and route finding.
Descartes home delivery solutions integrate with all leading ERP systems and warehouse management solutions.
Being SaaS based enables helps companies grow as the solutions are completely scalable. Companies involved in home delivery can connect to the software any time and any place they have a reliable internet connection through a unique username and password. No need to invest in special hardware or manage software upgrades.
See how existing customers have improved their capacity for home delivery by 35% without adding more drivers or vehicles.
Last mile advantages with Descartes' solutions:
The best Home Delivery software depends on your individual business goals and needs. Let’s look at some of the best solutions.
Contact one of our experts to discuss your challenges.
Customer Successes
“Descartes Reservations™ and Route Planner™ solutions were integral to our strategy of offering a more extensive, but unified delivery service. The advanced optimisation capabilities and architecture of the Descartes solutions were critical, bringing new delivery service options to our customers in an economically feasible way. ”
Andrew Gay - Systems Manager
Fulfilment costs reduced £1.8m
Increased delivery productivity 35%
Delivery windows provided at POS
“In the past year since having the Descartes' system our jobs per route has improved by just short of 10%.”
Martin Alldritt - Planning & Optimisation Manager
Jobs per route has increased 9.9%
Average mileage between jobs reduced
Improved Customer Service
“Since implementing the Descartes Route Planner™ solution, the time taken to route deliveries has reduced from approximately four hours a day to a matter of minutes, while the number of vehicles sent out each day has reduced by roughly 15 per cent.”
Dave Middleton, Supply Chain Manager, Ontex UK
Payback of the solution achieved within Months
Route planning reduced from hours to Minutes
Vehicles dispatched reduced by 15%