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Improving Last Mile Delivery Logistics
Customers have high expectations for deliveries, companies need to improve their customer experience and increase productivity while reducing the costs of their last mile delivery operations to remain competitive.
Last-mile deliveries - also known as final mile deliveries - have a big influence on future sales and customer loyalty.
For a business to thrive it must maximise efficiency in its final mile deliveries.
Integrating Last Mile Delivery
Descartes’ routing and delivery scheduling software, provides a host of last mile delivery optimisation solutions that can be integrated with online sales.
The experience a customer receives around their shipping and delivery will reinforce or damage a brand’s reputation impacting future sales. In fact, a poor delivery can quickly negate a positive sales process.
Last Mile Logistics Management Software Features
Automated route scheduling
High density delivery routes are created, utilising the drivers and vehicles available to deliver more and reduce costs. Delivery routes can be based on the most efficient routes not just fastest routes. Automatically optimise final mile delivery routes to save fuel and money.
Dynamic slot scheduling
Enabling self-selection of delivery times at the point of sale increases customer satisfaction and reduces abandoned shopping baskets. Only offer delivery slots that can be fulfilled with the existing delivery capacity available.
Continuous optimisation of routes
Subsequent orders with a delivery addresses geographically close to previous orders may be brought forward and combined, improving delivery times and customer satisfaction, and providing the most efficient route for the final mile.
Delivery notifications
Automated messages during the last mile of delivery minimise missed deliveries and improve customer communications prior to delivery, improving customer satisfaction and loyalty.
Home Delivery
Improve the customers' buying and last mile of delivery experience, from booking a delivery slot through to receiving and acknowledging their delivery.
Home Delivery
Improve the customers' buying and delivery experience, from booking a delivery slot through to receiving and acknowledging their delivery.
Last Mile Successes
“Descartes Reservations™ and Route Planner™ solutions were integral to our strategy of offering a more extensive, but unified delivery service. The advanced optimisation capabilities and architecture of the Descartes solutions were critical, bringing new delivery service options to our customers in an economically feasible way. ”
Andrew Gay - Systems Manager
Fulfilment costs reduced £1.8m
Increased delivery productivity 35%
Delivery windows provided at POS
“Descartes ePOD solution has unlocked considerable benefits for both our business and our customers. We have seen the number of requests for PoD decline dramatically and have received increasingly positive feedback from our customers.”
Peter Russell, IT Director, Carpet & Flooring
Customer POD requests reduced 80%
Successful 1st Time Deliveries Increased
Operations costs Reduced
“Redefining the Customer Experience in the Tyre Replacement Market”
Jobs/van/day increased 194%
Mileage reduced 13%
Fleet size 400+
“Descartes’ strategic route modelling capabilities enable us to model delivery scenarios and make more informed strategic decisions, which would have been nearly impossible with traditional resource-intensive analytical methods.”
Simon Macdonald, National Transport Manager
Avg distance driven/delivery reduced 2%
Manual processes Replaced
Nationwide stores 300+
“Descartes solution shortens the time it takes to load our 250 daily orders into the best available vehicle, as well as to plan and route the optimal sequence of next-day deliveries—all while prioritising economical efficiencies. ”
Jon Robshaw, Transport Manager
Planning time saved 25hrs/wk
Customer Experience Paperless
Fleet Size 17
“Descartes Route Planner and the Track-My-Truck feature have been a huge win for our customers, enabling us to give them the flexibility, responsiveness, and transparency they expect and deserve, while also reducing our overhead costs and boosting fleet productivity to drive growth. Delivery operations improved more than we expected, faster than we expected, and it’s made life easier and more efficient for customers and internal teams alike.”
Nathan Sanders, President and CEO
OTIF deliveries up from 91% to 97%
Delivery enquiry calls decreased 50%
Number of distribution sites 12
You may also be interested in
Route Planning & Scheduling Software
Plan, dispatch, and control fleet resources. Build optimised routes and schedules with costed delivery options in seconds. Achieve more deliveries in fewer miles to reduce fuel, servicing, and maintenance costs using our route optimisation software.
Delivery Reservations
Automated delivery scheduling, the ability to allow customers to choose their own delivery slots, determined by resources available will improve customer satisfaction.
Delivery Route Scheduling
The concept of delivery route scheduling is to determine which delivery vehicle an order should be transported on and the best order in which a delivery vehicle should make its deliveries.
Route Optimisation
Use clever mathematical algorithms and artificial intelligence to dynamically optimise delivery routes from the latest road network data in real time.
Planned v. Actual
Compare planned routes against actual routes taken and use for future improvements.
