Last Mile Order Tracking and Customer Notifications for Deliveries
Customer Notifications
Help customers with automated order delivery notifications that link to a branded web-based tracking portal.
Customer Feedback
Increase feedback response rates and enable rapid service recovery with timely surveys and negative feedback alerts.
How Does Order Tracking Software Work?
Order tracking software uses order status and driver location data to provide a better customer experience.
Customers receive either SMS or email notifications throughout the order lifecycle. These messages link to a branded, web-based customer portal where customers can view their order progress and track their driver’s arrival in real-time on a map.
Notifications can include details such as order information, the scheduled delivery time, an estimated arrival window, or a precise ETA.
Notify customers when:
- The order is created
- The route is scheduled
- The driver starts the route
- The driver is on their way to the customer’s stop
- The ETA significantly changes
- The driver is arriving
- The stop is complete
As soon as the delivery is complete, the customer receives a link to give feedback on their experience.
Understanding Order Tracking Software
Order tracking software is essential to modern business operations since it offers a streamlined method of tracking orders from dispatch to delivery.
In essence, it provides companies with a complete system for managing, tracking, and streamlining their order fulfilment processes. With order tracking software, businesses can utilise a centralised platform that allows for real-time order tracking, giving them more visibility and control over the end-to-end delivery supply chain.
The importance of order tracking software
With the continued growth in home delivery, the value of order tracking software cannot be overstated.
Businesses must have strong operations in place to fulfil the expectations of consumers, who want efficient and transparent purchasing experiences. Order tracking software gives organisations useful insights into their logistics operations and improves customer happiness by giving precise real-time delivery updates. Businesses may increase order accuracy, expedite inventory management, and eventually boost overall operational efficiency by utilising this technology.
Order Tracking Software FAQs