Want more information? Contact us to see how we can help you.
Want more information? Contact us to see how we can help you.
Today consumers expect real-time updates to track deliveries right to their door.
Businesses can also enhance the final mile experience for their customers and improve fleet efficiency with customer notifications and order tracking.
Help customers with automated delivery notifications that link to a branded web-based tracking portal.
Increase feedback response rates and enable rapid service recovery with timely surveys and negative feedback alerts.
Order tracking software uses order status and driver location data to provide a better customer experience.
Customers receive either SMS or email notifications throughout the order lifecycle. These messages link to a branded, web-based customer portal where customers can view their order progress and track their driver’s arrival in real-time on a map.
Notifications can include details such as order information, the scheduled delivery time, an estimated arrival window, or a precise ETA.
Notify customers when:
As soon as the delivery is complete, the customer receives a link to give feedback on their experience.
Automate customer notifications and include a link to a web-based tracking portal.
Build the ideal customer journey with communications based on a range of triggers.
Send order notifications at the right time via SMS, email, or the most convenient channel.
Direct messaging between the customer and the driver.
Dashboard users can view, join in, and initiate chats with the driver and customer.
View current and historical chats.
Prompt customers immediately on their personal device following a delivery for feedback about their experience.
Choose from emojis, star and number ratings, and ask customers relevant questions for your business.
Notify customer support teams of negative feedback to be actioned.