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Order tracking of deliveries

Last-Mile Order Tracking and Customer Notifications for Deliveries 

Today consumers expect real-time updates to track deliveries right to their door. 

Businesses can also enhance the final mile experience for their customers and improve fleet efficiency with customer notifications and order tracking.  

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delivery tracking notification to customer

Customer Notifications

Help customers with automated delivery notifications that link to a branded web-based tracking portal. 

customer engagement - delivery feedback

Customer Feedback 

Increase feedback response rates and enable rapid service recovery with timely surveys and negative feedback alerts. 

Benefits of Last Mile Order Tracking

Increase Customer Satisfaction

  • Meet customer expectations for transparency 
  • Provide a frictionless customer experience 
  • Continually improve with timely feedback 

Reduce Operational Costs

  • Minimise inbound and outbound calls regarding ETAs 
  • Avoid failed deliveries  
  • Increase fleet efficiency 

Collect Actionable Feedback

  • Increase satisfaction survey response rate 
  • Gather timely, accurate feedback 
  • Reduce costs with automated feedback requests  


How does order tracking software work? 

Order tracking software uses order status and driver location data to provide a better customer experience. 

Customers receive either SMS or email notifications throughout the order lifecycle. These messages link to a branded, web-based customer portal where customers can view their order progress and track their driver’s arrival in real-time on a map.  


Customer receives a delivery notification

Notifications can include details such as order information, the scheduled delivery time, an estimated arrival window, or a precise ETA.  

Notify customers when: 

  • The order is created 
  • The route is scheduled 
  • The driver starts the route 
  • The driver is on their way to the customer’s stop 
  • The ETA significantly changes 
  • The driver is arriving 
  • The stop is complete 

As soon as the delivery is complete, the customer receives a link to give feedback on their experience.  



Order Tracking Software Features

order notifications automated

Order Notifications

Automate customer notifications and include a link to a web-based tracking portal.

configurable triggers

Configurable Triggers

Build the ideal customer journey with communications based on a range of triggers. 

communication channels - email or SMS

Communication Channels

Send order notifications at the right time via SMS, email, or the most convenient channel.

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Two-way Communication

Direct messaging between the customer and the driver.

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Group Communication

Dashboard users can view, join in, and initiate chats with the driver and customer.

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Chat Transcripts

View current and historical chats. 

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Timely Feedback

Prompt customers immediately on their personal device following a delivery for feedback about their experience.

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Configurable Forms

Choose from emojis, star and number ratings, and ask customers relevant questions for your business.

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Negative Feedback Alerts

Notify customer support teams of negative feedback to be actioned.

Customer Success Stories