eCommerce Logistics Solutions

Descartes' eCommerce Solutions

The best eCommerce software depends on your individual business goals and needs. Let’s look at some of the best eCommerce solutions.

• eCommerce companies with their own delivery vehicles

  For eRetailers with their own fleet of delivery vehicles Descartes’ Routing and Scheduling solution utilises continuous route optimisation to enable delivery slots to be offered to customers based on existing orders and available resources for deliveries at the point of sale. This takes into account any special skills or services required for a delivery, e.g. the installation of the goods, the removal of packaging and waste or the return of an item being replaced.

  Read more about Route Optimisation

• eCommerce companies who use Couriers or 3rd Party carriers

  For the eRetailers who rely on couriers and third-party carriers Descartes’ Transportation Management software will assist you by automatically identifying the smartest way to deliver your products to the customer. Storing the latest carrier rates or any special deals you have negotiated within the Transport Management software helps you consolidate consignments and select the best carrier for each of your deliveries. Not only saving time, but money in the process too.

  If an operator deviates from the recommend carrier a record is maintained, enabling you to see which deliveries are costing more than they should.

  Read more about Courier Management

• eCommerce Warehouse Management Systems

  The relationship between the delivery process software and the warehouse management system (WMS) for the picking, packing and shipping of orders and your online ERP system is also very important. Every week we help thousands of eCommerce companies with their warehouse management systems.

  Read more about eCommerce Warehouse systems

• Proof of Delivery

  Proof of delivery isn’t just about collecting a signature, if the customer isn’t available and the parcel needs to be left in an elected “safe place” then a picture can also be taken of the location proving that the parcel was delivered. This is one of the many options on the Descartes Proof of Delivery system that includes allowing for contactless, no-touch proof of delivery, along with the ability to scan parcels ensuring that the correct item(s) are delivered and the recording of any losses or damage.

  Read more about Proof of Delivery

• Collections and returns

  Our delivery optimisation software for your own vehicles or 3rd party carriers also provides the opportunity to factor in collections from consumers, as we know some areas of eCommerce such as clothing have a high percentage of returns.

  Read more about Delivery Optimisation

• Customer delivery tracking

  Descartes Mobile Applications include a solution for the consumer, enabling them to track their deliveries from the moment they leave your warehouse, with notifications as they approach their delivery slot.

  Read more about Mobile Applications

• Cloud based Software as a Service

  Descartes Automated Route and scheduling optimisation is a SaaS cloud-based solution, enabling the operation of the software from any location with an internet connection. This is useful for route planners who for various reasons might be required to work is different office locations or from home.

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