Customer Engagement for Property Maintenance

Descartes Housing Solutions

With your current vehicles and drivers, Descartes can help you cut down on mileage, fuel costs, and gain first-time access while enhancing the customer experience. 

Descartes field service customers already include: 

• Social housing providers 
• Repair and maintenance contractors 
• Builders' merchants 
• Utility providers 

Not sure where to start? Contact one of our experts.

By filling out the form below, you'll be connecting directly with one of our expert consultants who specialise in customer engagement and fleet optimisation.

Here's what you can expect once your submission is received:

• Personalised Consultation: Our expert will take the time to understand the unique needs of your fleet or business.
• Insight into Your Challenges: Share any roadblocks or pain points you're facing, and we'll provide actionable insights.
• Solution Discussion: We'll talk next steps to explore potential strategies and solutions that could enhance your efficiency and performance.

Logistics solutions for social housing, property maintenance and contractors 

• Feedback

  Increase feedback response rates and enable rapid service recovery with timely surveys and negative feedback alerts.  

  As soon as the job is complete, the customer receives a link to an intuitive form where they give feedback on their experience. 

  Learn more about feedback

• Appointment management

  Tenants want service appointments that work around their schedule. Confirming, cancelling, and rescheduling appointments by telephone uses valuable support resources while wasting customers’ time.

  Streamline the process by offering appointment management through a web-based customer portal.

• Route planning, scheduling and optimisation

  Route planning enables fleet and service managers to optimise the routes taken by their mobile operatives, whilst route scheduling creates an efficient schedule for drivers and service staff to follow. 

  Route optimisation and dynamic scheduling software responds to changes in real time to maximise efficiency and customer experience. 

  Learn more about route planning and scheduling 

• Appointment tracking

  Enhance the final mile experience for customers and improve fleet efficiency with customer notifications and order tracking.   

  Appointment tracking software uses order status and driver location data to provide a better customer experience.  

  Customers receive either SMS or email notifications throughout the order lifecycle. These messages link to a branded, web-based portal where customers can view their order progress and track their driver’s arrival in real-time on a map.  

  Learn more about notifications and tracking