Debate - E-commerce and Sustaining the Home Delivery Boom
Date: Wednesday 27th October 2021 10am - 11am
Host: Business Leader Magazine
- How can brands build customer-centric offerings with rising customer expectations?
- What impact are driver shortages having and how can the issues be solved?
- How are businesses tackling environmental concerns?
- Is the ‘just in time’ model sustainable?
- How can technology help e-commerce brands?
The pandemic has accelerated the e-commerce and home delivery boom; with consumers and businesses now living in a ‘just in time’ world where, following the click of a button, they expect goods and services to be delivered on time. This boom and evolving customer expectation has put extra pressure on businesses to be faster and better, much quicker.
Throw into the mix tech challenges, driver shortages and the climate crisis – e-commerce brands are facing not only delivery and fulfilment challenges but existential ones too.
To unpick this subject, Business Leader's Oli Ballard will speak to Pol Sweeney from international logistics software supplier Descartes and Chris McShane from Halfords.