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Dock Scheduling

Set arrival times for deliveries to improve efficiency

Dock Appointment Scheduling

The dock appointment process is streamlined by distributing the responsibility for scheduling warehouse deliveries or pickups out to carriers and suppliers. Ensuring all supply chain partners are involved in the process and have visibility into requested, scheduled and rescheduled dock appointments, optimises receiving operations for inbound shipments and helps coordinate outbound pickups.

Descartes solution allows you to model all relevant constraints:

  • Number of dock doors
  • DC hours
  • Unload time by product type etc.

Suppliers can then log into a web portal and request an appointment for their delivery. Based on your rules, the system will automatically calculate the length of time required and accept the proposed timed or will propose alternatives.  Your staff have a web-based visual interface and can see all the appointments, making simple drag and drop manual overrides as they see fit.  

With the system in place, carriers can book appointments and arrival times are confirmed on arrival, normally by the gate guard.  Your managers can produce reports showing on time performance and no-show reports by carrier.

When recommending appointment times to the carriers, based on true receiving capacity, we see that our customers are able to level labour demand across the day or across a number of days (ie the system can recommend a delivery date for Wednesday vs. Tuesday).  In doing so you can reduce overtime or maybe even headcount?

Scheduling tools typically reduce labour costs by at least 10%

Dock Appointment scheduling has an add on module for Yard Management

Click here for more information on Dock Appointment Scheduling Software

Features & Benefits

Online appointment scheduling

Carriers can book their own delivery slots over the internet, based on your criteria.

Appointment audit trail

All edits and changes are tracked simplifying any potential disputes over arrival times.

Email notifications to carriers and vendors

Easy notification if you make a change to the original appointment, if there are damages detected or there is a no-show.

Recurring appointments

Regular or high volume suppliers can ensure consistency of appointments - windows can be block booked out for public holidays or regular staff breaks.

Optimised hours of service

A smoothed schedule of deliveries improves utilisation of resources an warehouse efficiency while wait times and charges are reduced. An additional environmental impact is gained through reduced idling and wait times.

Visibility of inbound shipments

Improved management of inventory levels and lead times.