INFOGRAPHIC: Home Delivery Consumer Sentiment Study 2024
Descartes and SAPIO Research surveyed 8,000 consumers in Europe and North America to understand ecommerce buyer behaviour, gaining a comprehensive view of the state of ecommerce and home delivery performance. The study has taken place annually since 2022.
This year's study found that, while 39% of respondents had increased their purchases, 67% encountered an issue with delivery and that 63% took some kind of negative action against the retailer or delivery business.
The infographic below highlights the top findings from the 2024 report.
Download the infographic: Home Delivery Consumer Sentiment Study 2024
Discover more from 2024’s Home Delivery report;
- Changes in online purchasing behaviour
- The percentage of overall purchases made online
- Consumer’s delivery preferences
- The important elements of the delivery process for consumers
- Consumer’s views on delivery sustainability
- The delivery options consumers prefer
- The top delivery issues experienced by consumers
- Retailers' returns performance
- The implications for retailers of poor performance
Discover how to differentiate your delivery service and add value.