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Last mile delivery and Proof of Delivery

Improved customer satisfaction for last mile deliveries

Last Mile Delivery and Proof of Delivery

Last mile delivery

Home delivery now accounts for a significant proportion of the total cost within the supply chain and continues to grow with customer demand.

Descartes routing software, when integrated with your online sales system can offer appointment booking for delivery times. The software determines the best delivery slots to present to a customer during the buying process. These delivery slots are dynamically derived and economically scored based upon multiple variables, such as delivery location; proximity to other scheduled deliveries; order size; and road speeds or other restrictions. 

The solution’s flexibility allows distributors, retailers and other delivery organisations to offer different appointment window sizes and value-added services at the time of ordering. These important features help drive revenue for retailers by providing appointment flexibility and possible adoption of incremental services.

EXAMPLE
When the scheduling system is connected to the routing system validating true logistics capacity in real time, the logistics cost is then known in real time and can used to influence the consumer's selection.  E.g.  if 5 neighbours have selected an AM delivery and there is room for an additional one, it could be offered to another neighbour who is making a purchase and the delivery could be potentially made sooner. This improves customer service while also leveraging the fleet capacity and improving delivery density. These types of delivery slots can also be incentivised, if delivery is being charged for, and be made cheaper than alternative slots when other local deliveries are not taking place.

When moving to a more automated approach with our tools, we typically see an 8-12% reduction in miles if customers can't be moved across days and up to 15-20% reduction in miles when our customers have the flexibility to move customers across days.

Click here for more information on Scheduling deliveries

or

Click here to download the White Paper on Optimising Home Deliveries

 

Proof of Delivery

The Descartes Mobile Applications and Devices enable electronic collection for Proof of Delivery in real time. With information on location, time and data about delivery being uploaded at the time of recording. The routing and scheduling software system is up-dated with the data which enables deliveries further along the schedule to be improved and notified of expected delivery times.


At-Stop Capabilities

  • Scanning & Proof of Delivery (POD). Eliminate paper and streamline operations with signature capture, scan-on/scan-off capabilities, and confirmation of product counts, pictures of damages, and much more.
  • Scan the box label before delivery to ensure correct parcel for correct address.
  • Minimise billing cycles by transmitting essential financial and logistics data to customer service and billing systems.
  • Take pictures of correctly delivered parcels, uploaded to your system for dispatch and customer services to see.

For more information on Proof of Delivery see Mobile Applications

 

Features & Benefits

Dynamic slot scheduling

Increased customer satisfaction and increased sales through self-selecting delivery times and days.

Optimised delivery routes

Minimises route distances, reduces stop durations and improves on-time delivery performance.

Delivery notifications

Reduces missed deliveries and improves customer communicatons prior to delivery.

Scanning and proof of delivery (POD)

Eliminate paper and streamline operations to reduce costs, improving accuracy and efficiency.