Since the start of the Covid pandemic there have been many challenges created in delivery and fulfilment. The massive increase in eCommerce sales has greatly increased the number of packages that need to be handled, customer expectations have also increased and this has to be managed with driver’s shortages and environmental concerns.
The importance of having a customer centric approach to delivery and fulfilment and what can be done to meet the challenges is debated by international logistics software supplier – Descartes and mobile car fitting service experts – Halfords.