Want more information? Contact us to see how we can help you.
Want more information? Contact us to see how we can help you.
How to offer your customers tighter delivery windows during the day.
From our customer meetings and conversations one theme keeps re-occurring…..How to offer the customers’, the deliveries they want, when they want it.
Offering 5 hour time windows the next day, or all day appointments for the rest of the week (and notifying the customers the evening before, or morning of delivery) used to be considered acceptable…but consumers now expect a different level of service, including smaller time windows (such as 2 hours) agreed at the time of order, either next day or in some cases several days out, when it best suits the consumer to be at home.
They want this because customers have ever increasingly busy lives where convenience is king and arranging their busy schedule around limited delivery options is not convenient for them. They no longer want to wait in all morning for the delivery or to put aside all of Friday. They want to schedule the delivery time around what they are doing.
One answer is a single appointment scheduling, route optimisation and Mobile PoD system that considers your logistics capacity at the point of sale and on order confirmation, i.e. your real capability to deliver rather than a historical view of capability. Because the Routing and Appointment scheduling are part of the same solution, this helps to provide a greater visibility within the business and ensure that sales’ decisions also consider logistics costs.
To learn more about the full power of a single application for appointment booking, route optimisation and mobile Proof of Delivery, please visit out scheduling and routing section of this website.