Customer Engagement Platform Webinar

This short video highlights the benefits of the Descartes’ customer engagement platform. 

Engaging with customers prior to a delivery or service appointment can greatly enhance their satisfaction and appraisal of your service. This short introductory video explains the importance of customer engagement, the impact that even a low level of customer engagement can have, the benefits of the Descartes’ customer engagement platform along with an overview of how it is used and works. 

The video covers the benefits of the customer engagement platform and explains the following platform modules: 

• Manage my appointment 
• Track my appointment 
• Click and collect 
• Integration with Descartes’ routing services 

To watch the video presentation of Descartes’ customer engagement platform please complete the short form below.