With the continued growth in online retailing, customers increasingly want the option to pick delivery slots that are convenient to them. Choice and cost of delivery times are big influencers with online buyer behaviour.
Descartes Reservations™ is used by leading retailers around the globe to offer a range of home delivery options to consumers at differentiated price points including premium and green deliveries.
Integrated with the Route Optimisation & and Scheduling software the consumer can be incentivised to select delivery slots where a vehicle is already in their area to increase the density of deliveries on the route. Offering choice and tighter delivery slots also minimises missed deliveries and the high cost of returned goods for re-delivery.
Retailers of goods such as electrical white goods can also factor in value added services such as installation and removal or disposal of goods to ensure the delivery options presented at point of sale accommodate the value-added services selected, while ensuring that the delivery crew have the correct number of people or skills and time to do the job.
A leading UK retailer has achieved a 500% increase in the take up of value-added services and added tens of millions of pounds in revenue by incorporating the sale of value-added services at the point of sale when scheduling the delivery of their electrical goods.
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