Want more information? Contact us to see how we can help you.

Last mile delivery

Improved customer satisfaction for last mile delivery

Last mile delivery now accounts for a significant proportion of the total cost within the supply chain and continues to grow as more customers demand home delivery.

Descartes routing software, when integrated with your online sales system can offer appointment booking for delivery times. The software determines the best delivery slots to present to a customer during the buying process. These delivery slots are dynamically derived and economically scored based upon multiple variables, such as delivery location; proximity to other scheduled deliveries; order size; and road speeds or other restrictions. 

Delivery appointment windows

The solution’s flexibility allows distributors, retailers and other delivery organisations to offer different appointment window sizes and value-added services at the time of ordering. These important features help drive revenue for retailers by providing appointment flexibility and possible adoption of incremental services.

Having the delivery scheduling system connected to the route optimisation system enables live validation of accurate delivery costs and capacity in real time over a number of days, then the data can be used to influence the delivery times or to move delivery days and improve service.

This has the effect of improving customer service and the last mile of delivery while also leveraging the fleet capacity and improving delivery density. These types of delivery slots can also be incentivised, if delivery is being charged for, and be made cheaper than alternative slots when other local deliveries are not taking place.

When moving to a more automated approach with our tools, we typically see an 8-12% reduction in miles if customers can't be moved across days and up to 15-20% reduction in miles when our customers have the flexibility to move customers across days.

screen route planning last mile delivery

Click here for more information on Scheduling deliveries

Home Delivery

Improve the customers' buying & delivery experience, from booking a delivery slot through to receiving and acknowledging their delivery.

Proof of Delivery

The Descartes Mobile Applications and Devices enable electronic collection for Proof of Delivery in real time. With information on location, time and data about delivery being uploaded at the time of recording. The routing and scheduling software system is up-dated with the data which enables deliveries further along the schedule to be improved and notified of expected delivery times.

Read more about Proof of Delivery

Turn your Last Mile Delivery Operations into a Competitive Advantage

Why not download our latest eBook and discover how by improving your last mile deliveries you can gain a competitive advantage over your competition and win more business?

eBook last mile competitive advantage blue

Download the eBook Here

Features & Benefits

Automated route scheduling

High density delivery routes are created, utilising your resources to the full and saving costs, these can be based on most efficient routes not just fastest routes.

Dynamic slot scheduling

Increased customer satisfaction and increased sales through self-selecting delivery times and days.

Continuous optimisation of routes

Later orders whose delivery addresses are close geographically to previous orders may be brought forward and combined, improving delivery times and customer satisfaction.

Delivery notifications

Reduces missed deliveries and improves customer communicatons prior to delivery.

You may also be interested in

Route Planning & Scheduling

Plan, dispatch, and control fleet resources. Build optimised routes and schedules with costed delivery options in seconds. Achieve more deliveries in fewer miles to reduce fuel, servicing, and maintenance costs.

Delivery Reservations

Automated delivery scheduling, the ability to allow customers to choose their own delivery slots, determined by resources available.

Delivery Route Scheduling

The concept of delivery route scheduling is to determine which delivery vehicle an order should be transported on and the best order in which a delivery vehicle should make its deliveries.

Route Optimisation

Use clever mathematical algorithms and artificial intelligence to dynamically optimise delivery routes from the latest road network data in real time.

Planned v. Actual

Compare planned routes against actual routes taken and use for future improvements.