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Having a fully optimised route and plan for deliveries is one thing, but managing it in real-time with unexpected traffic delays, damaged or missing goods and failed deliveries is another.
Descartes Mobile™ Applications provide real time data communications to manage exceptions and eliminate traditional paper-based processes to improve efficiency and enhance the customer experience.
En-route capabilities
- Turn-by-turn navigation to improve driver productivity and help drivers get to where they are going.
- Plan vs. actual performance monitoring and alerting.
- Automatic delivery status updates and alerts when designated routes are not followed or delivery schedules are at risk.
- Real-time updates enable dispatchers to dynamically adjust routes based on actual performance and any changes to orders or deliveries.
- Events such as arrivals, departures, and delays are captured and transmitted to provide an accurate status of the delivery schedule.
- Automatic Vehicle Location (AVL): Use next generation Global Positioning System (GPS) technology to monitor vehicles or people in the field for advanced plan vs. actual performance monitoring. Shipment status updates and system alerts can be automatically triggered when designated routes are not followed.
Customer success
“The Descartes Reservations™ and Descartes Route Planner™ solutions were integral to our strategy of offering more extensive, but unified , delivery services. The advanced optimisation capabilities and architecture of the Descartes solutions were critical to bringing new delivery service options to our customers in an economically feasible way. ”
Andrew Gay - Systems Manager
Delivery mileage reduced per annum 1.5m
Savings from fuel costs & vehicle servicing £1m
Increased delivery capacity 35%
“Descartes' Route Planner™ On-demand helps us have more efficient delivery operations by taking into account our assets, business rules, customer requirements and geographic information. Seamless mobile solution integration ensures we can track actual performance against optimized route plans and address new work or delivery exceptions as they happen to better serve our customers.”
Nimmoo Adam, IT Manager
Delivery temperatures recorded
Delivery costs analysed
Proof of delivery collected
“We now have a system which we can optimise the automation of the routes thanks to Descartes... We have improved service levels expected by our customer in full compliance with the time-windows.”
Gabriele Golinelli - Operations Director - Fidelitas
Customer Service levels improved
Employee shift scheduling has been simplified
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