Digitally capture details of every delivery with ePOD software
Descartes' multi-stop Route Planning Software and Mobile solutions make it possible to gather a comprehensive range of delivery data.
The digital proof of delivery software captures customer and delivery information with supporting images and signatures via a mobile app. Since the information is transmitted in real time, invoicing errors are minimised.
With at-stop data gathering, Descartes Mobile Electronic Proof of Delivery (ePOD) Software eliminates the need for paper and printing to streamline business processes. In doing so, paperless proof of delivery helps reduce costs and support environmental aims.
An effective delivery operation is ensured and supports;
- Contactless and/or physical signature capture
- Scan-on/scan-off capabilities for vehicle manifests and deliveries
- Confirmation of product counts
- Picture proof of delivery - Images of damages or pictures of the locations where goods were left
- Paperless invoicing and delivery confirmations
- Most iOS and Android mobile phones and handheld devices support the Descartes Mobile ePOD app.
Demonstrating Electronic Proof of Delivery
Discover how electronic proof of delivery can increase efficiency at all stages of the delivery and invoicing process.
Enhance Your Proof of Delivery with our ePOD Mobile App
Operations can enhance service quality, boost productivity, and guarantee customer service level compliance by automating operational procedures with ePOD.
Download the Executive Briefing on Electronic Proof of Delivery.
ePOD Features & Benefits
Paperless Proof of Delivery
Digital proof of delivery automates the process of customers acknowledging receipt while digitisation eliminates the associated costs such as paper, ink, and printers.
Contactless Proof of Delivery
If a signature is not to be collected as proof of receipt, alternative methods for proof of delivery such as capturing an image can be easily configured.
Capture Images
Captured images are associated with the delivery and can be used to prove receipt, location left or any damages, speeding up back-office processes.
Scan Barcodes
The Scanning of barcodes on goods whilst loading, on delivery and on return to base, improves accuracy of deliveries and reduces paperwork for returned goods.
Broad range of mobile platforms and devices
Most smartphones and handheld devices are suitable for our ePOD app, removing the need for dedicated devices and enabling existing devices to be utilised and additional costs saved.
Faster to Invoice
Streamline your invoicing process with electronic proof of delivery, ensuring faster turnaround times and improved efficiency.
Customer ePOD Automation
Automate your proof of delivery process to provide customers with efficient and accurate documentation, enhancing satisfaction and streamlining operations, reducing requests for POD copies.
At-stop capabilities of ePOD
- ePOD Signature capture, scan-on/scan-off, confirmation of product counts, saved pictures and much more.
- Scan the box label before delivery to ensure the correct parcel for the correct address.
- Minimise billing cycles by transmitting essential financial and logistics data digitally to customer service and billing systems.
- Take pictures of correctly delivered parcels or damaged goods, then upload them to your system for dispatch and customer services to see.
What is electronic signature proof of delivery?
The digital verification of receiving or accepting goods or services is known as electronic signature proof of delivery. It includes using digital signatures, which are frequently taken on mobile devices or other platforms, as proof that a delivery has been made and accepted by the intended receiver.
Why is electronic proof of delivery important?
Electronic delivery confirmation is essential for several reasons. Initially, it offers a safe and unchangeable documentation of the distribution procedure, augmenting openness and responsibility. It also provides organisations with real-time insights into the status of deliveries, enabling them to track shipments and improve logistics management. Through quicker and more accurate delivery confirmation, this digital method also minimises paperwork, lowers the possibility of errors, and ultimately increases customer satisfaction.
Customer Successes
“Descartes ePOD solution has unlocked considerable benefits for both our business and our customers. We have seen the number of requests for PoD decline dramatically and have received increasingly positive feedback from our customers.”
Peter Russell, IT Director, Carpet & Flooring
Customer POD requests reduced 80%
Successful 1st Time Deliveries Increased
Operations costs Reduced
“Descartes Reservations™ and Route Planner™ solutions were integral to our strategy of offering a more extensive, but unified delivery service. The advanced optimisation capabilities and architecture of the Descartes solutions were critical, bringing new delivery service options to our customers in an economically feasible way. ”
Andrew Gay - Systems Manager
Fulfilment costs reduced £1.8m
Increased delivery productivity 35%
Delivery windows provided at POS
“Redefining the Customer Experience in the Tyre Replacement Market”
Jobs/van/day increased 194%
Mileage reduced 13%
Fleet size 400+
“Descartes' Route Planner™ On-demand helps us have more efficient delivery operations by taking into account our assets, business rules, customer requirements and geographic information. Seamless mobile solution integration ensures we can track actual performance against optimized route plans and address new work or delivery exceptions as they happen to better serve our customers.”
Nimmoo Adam, IT Manager
Delivery temperatures recorded
Delivery costs analysed
Proof of delivery collected
“In the past year since having the Descartes' system our jobs per route has improved by just short of 10%.”
Martin Alldritt - Planning & Optimisation Manager
Jobs per route has increased 9.9%
Average mileage between jobs reduced
Improved Customer Service
“We estimate that we've reduced our transport costs by 10% per ton delivered.”
Frédéric Poirier - Logistics & IT Manager
Transport costs reduced by 10%
Optimised mix of own vehicles and third parties
Maximised driver and vehicle utilisation
“By optimising planning, scheduling and routing, we’ve lowered our distribution costs: we’re getting more capacity out of our fleet and have reduced the number of returned loads by ensuring the right product is loaded onto the right truck. ”
Mark Parsons - Managing Director
Reduced cost of distribution
Increased delivery capacity
Reduced number of returned loads
“With the Descartes solution, we now have real-time visibility into deliveries as they are made—and proof of delivery when customers receive their orders,”
Nicholas Chesna - Fleet Assistant Manager
On-time delivery has improved
Real time visibility of deliveries
Great delivery capacity
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