Delivery planning software for retail | Descartes Routing UK

Make light work of retail home delivery

Delivery Software for Retail Home Delivery

With the continued growth in eCommerce and consumer desire for home delivery, retailers must take advantage of proven strategies to influence buyer behaviour through a positive customer experience.

The key lies in adopting proven technology and software that not only optimises your delivery routes and schedules for peak efficiency but also elevates the customer experience, providing the consumer with self-service delivery scheduling that offers the customer choice while maintaining your profitability.

These advancements offer an improved and highly effective supply chain and home delivery operation, creating a seamless journey from retailer to consumer.

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Make Home Delivery Easy with Descartes

Descartes' delivery scheduling software will continuously analyse orders as they come in and consider the delivery resources and capacity available, as opposed to taking a batch of orders that are hoped to be delivered the next day or sometime in the future. 

This ensures vehicles and delivery routes are optimised with the highest possible delivery density.

Optimising Deliveries

The system checks that the vehicles and drivers available are fully utilised and take precise routes, while not being over-committed outside of their normal working hours and legal drivers’ hours limits.

As a result, we are able to confidently predict short window delivery ETAs with automated notifications to the consumer.  

Overcome Retail Distribution Challenges

Customer expectations

Increasing customer expectations

Consumers no longer necessarily want deliveries the next day, but rather when they want them, on a day and time that suits them.

consumer deliveries

Competitive customer decision‑making

The number of abandoned carts on your website tells a story. Are consumers influenced by convenience and choice and buying from a competitor that offers a better delivery selection?

complex deliveries

Complex deliveries

Selecting the best vehicles and calculating delivery schedules that maximise capacity while reducing costs and not just miles driven is time-consuming without the right software.

delivery scheduling

Seasonal fluctuations in demand

Ensuring you don’t over-commit to deliveries during peak times can be as important as maintaining fleet efficiency during periods of lower demand.

reduce costs

Cost-cutting in the supply chain

It might be difficult to reduce costs throughout your supply chains. However, when you adopt the correct solutions, cost reduction is feasible at every step of the supply chain, including last-mile delivery, warehouse management, transportation management, and more.

implementing sustainability

Becoming more sustainable

Retail distribution is significantly influenced by market trends. For instance, the consumer interest in sustainability. Reducing emissions is vital to keep in mind as you optimise your retail distribution network and home delivery operation and turn it into a competitive strength that consumers value.

accurate delivery tracking

Improve first-time delivery rates

Notify your customers with an accurate ETA for their delivery and allow them to message back with any special instructions

Customer calls

Reduce customer service calls

Enable customers to track their deliveries and avoid the “Where’s my delivery?” telephone calls with reliable delivery tracking apps.

Customer feedback

Improve customer feedback

Capture customer feedback immediately after a delivery, by prompting them on their personal devices.

Distribution centre to store visibility

Leading retailers both large and small depend on Descartes technology to better manage their end-to-end processes involved in the transportation of goods from distribution centres to their stores.

Discuss your solution needs, and contact us to arrange a free no no-obligation 30-minute discovery call with one of our retail experts.


Delivery Solutions for Retailers

Organisations are beginning to use the next generation of fleet optimisation technology to cut operating costs, boost productivity, and meet increased customer demands while guaranteeing product quality and security in order to succeed in the competitive retail market.

Learn more about our retail-specific logistics solutions

  • Omni Channel Retailing

    The combination of managing deliveries with your own fleet, third-party hauliers (3pl’s) and/or a variety of couriers can be both daunting and time consuming.

    Descartes can help you choose the most economical method of delivery for each individual parcel based on a variety of parameters, making it easier for the retailer to organise and schedule deliveries. Delivery schedules can even be offered back to the initial selling systems helping customers choose the delivery process or time frame that is optimal for them, this isn’t always the next day delivery, and at a price they are willing to pay.

    Learn More About Dynamic Scheduling

  • Home Delivery Solutions

    Descartes Routing and Scheduling Solutions for home deliveries can optimise and streamline home delivery fleets offering efficient and accurately timed deliveries. Helping to turn what is otherwise seen as a cost in business into a potential customer-focused USP.

    The system can help offer customers timed and scheduled delivery windows that have been optimised within the system to keep the delivery operation as efficient as possible. Steering consumers towards optimal slots for delivery

    Revenue has increased for retailers who are now able to offer additional services to go with purchases at the time of purchases and reflect this in possible delivery schedules, live and at the point of sale.

    Fleet optimisation has also improved for those retailers using the system as resource allocation is utilised in order to offer delivery slots that ensure that the use of additional outside hauliers is kept to a minimum.

    Read More About Home Deliveries

  • Inbound Logistics

    Optimising the delivery of goods into a warehouse is as important as organising the picking and deliveries.

    Descartes Dock Scheduling and Yard Management tools enable resources in the warehouse to be optimised, ensuring that deliveries are scheduled and avoiding multiple deliveries to the warehouse at the same time.

    This reduces waiting time for drivers and any delay charges that might otherwise be incurred, while the Yard Management solutions provide oversight of goods both inbound and in trailers yet to be unloaded. This oversight assists with stock control and cross docking procedures.

    Read More About Goods-in Management

  • Store Distribution Solutions

    Making Certain that the right goods are picked, packed and shipped to the right locations and on time is important for any retail operation, the Descartes solutions look after these aspects while providing the ability for real time collaboration between retailers and logistics transport services. Real time visibility of goods being moved, and their locations, help the supply chain operate more efficiently.

    Learn More About Transportation Management

  • Instore Visibility

    Planning for incoming deliveries can be time-consuming for retail store managers and often requires a lot of guesswork. When will the shipment arrive? Do you have enough staff scheduled for receiving?

    You can reduce uncertainty by using technology, providing visibility and real-time delivery data for optimal planning. With Descartes easy-to-use solution, store employees can see the expected delivery dates and times, quantity, category and package contents down to the SKU level for each shipment.

    Improve Your Visibility

  • System Integration

    Our solution will easily integrate with your other existing business solutions with established links to all the major ERP, SOP, WMS and vehicle telematics systems plus a number of the other less well known systems, meaning that our solution can be quickly employed, while any issues will be resolved by our experienced implementation team.

    It can also take advantage of drivers’ hours data from Descartes SmartCompliance.

Customer Successes