The majority of fleet operators have been using some form of routing and scheduling software for many years.
But, how do you know if your existing solution is still effective or if there is something better and it’s time to replace it?
Do you recognise these issues?
- Route planners manually create routes rather than use the routing software.
- You want to introduce new delivery services, but the software can’t support them.
- Planners and dispatchers have to work outside of the planning system to make last-minute changes.
- You have customer service issues because you can’t react quickly or correctly to last-minute orders or changes in a timely and effective manner.
- Drivers change delivery sequences because they believe route plans are not feasible or take too much time.
- Delivery service times (ETAs) are guestimates and that results in more inbound calls.
- You don’t know how drivers are progressing on routes unless they call in with problems.
- The drivers use multiple mobile apps, only an app for basic POD or no app.
- You cannot easily measure plan versus actual route performance or individual driver performance.
- The mapping is often out of date.
- Your current vendor does not have a clear, customer-driven roadmap for future development and product enhancements.
- You have to deal with a number of suppliers for routing, mapping, telematics, drivers’ hours compliance, customer notifications and ePOD etc.
If you are suffering from any of these issues it will hurt your business and hold you back.
A modern and effective route optimisation solution will not only mitigate these issues but will be able to accommodate growth and changes in customer demands and delivery services.
