Improving home deliveries and the consumer experience
The continued growth in online shopping for groceries and the desire by consumers for home deliveries means grocery retailers must take advantage of proven strategies to influence buyer behaviour through a positive customer experience.
The key lies in packing more into every delivery hour with proven technology and software that not only optimises your delivery routes and schedules for peak time efficiency but also elevates the customer experience.
Providing the consumer with a self-service delivery scheduling solution that offers the customer choice and convenience while maintaining your profitability and efficiency is our secret ingredient.
Find out how Descartes can help drive your success.
Overcome final mile delivery challenges
Increasing customer expectations
Consumers no longer necessarily want deliveries the next day, but rather when they want them, on a day and time that suits them.
Competitive customer decision‑making
The number of abandoned carts on your website tells a story. Are consumers influenced by convenience and choice and buying from a competitor that offers a better delivery selection?
Complex deliveries
Selecting the best vehicles and calculating delivery schedules that maximise capacity while reducing costs and not just miles driven is time-consuming without the right software.
Seasonal fluctuations in demand
Ensuring you don’t over-commit to deliveries during peak times can be as important as maintaining fleet efficiency during periods of lower demand.
Cost-cutting in the supply chain
It might be difficult to reduce costs throughout your supply chains. However, when you adopt the correct solutions, cost reduction is feasible at every step of the supply chain, including last-mile delivery, warehouse management, transportation management, and more.
Becoming more sustainable
Retail distribution is significantly influenced by market trends. For instance, the consumer interest in sustainability. Reducing emissions is vital to keep in mind as you optimise your retail distribution network and home delivery operation and turn it into a competitive strength that consumers value.
Make Home Delivery Easy with Descartes
Descartes' delivery scheduling software will continuously analyse orders as they come in and consider the delivery resources and capacity available, as opposed to taking a batch of orders that are hoped to be delivered the next day or sometime in the future.
This ensures vehicles and delivery routes are optimised with the highest possible delivery density.
Optimising Deliveries
The system checks that the vehicles and drivers available are fully utilised and take precise routes, while not being over-committed outside of their normal working hours and legal drivers’ hours limits.
As a result, we are able to confidently predict short window delivery ETAs with automated notifications to the consumer.
Reduce costs and lower CO2 emissions
Our products will help you optimise fleet resources, reduce emissions reduction, and cut costs.
To find out how much money you'll save using our software solutions, try our handy tool.
Customer Successes
“Descartes Reservations™ and Route Planner™ solutions were integral to our strategy of offering a more extensive, but unified delivery service. The advanced optimisation capabilities and architecture of the Descartes solutions were critical, bringing new delivery service options to our customers in an economically feasible way. ”
Andrew Gay - Systems Manager
Fulfilment costs reduced £1.8m
Increased delivery productivity 35%
Delivery windows provided at POS
““The rapid implementation of the routing solution, coupled with Descartes’ change management expertise, enabled us to immediately reap the operational and bottom-line benefits across our combined fleet of vans and transport trucks that deliver to both grocery stores and wholesalers as well as to small business professionals.””
Isabelle Libert, Executive Assistant at Jacques Remy & Sons
Delivery capacity Increased
Operational costs Reduced
Customer experience Improved
“Redefining the Customer Experience in the Tyre Replacement Market”
Jobs/van/day increased 194%
Mileage reduced 13%
Fleet size 400+
