Following Research with European consumers this Descartes' whitepaper reports on the findings of their online buying and home delivery experiences.
Download our research whitepaper to get the full details and discover whether your company is maximising the COVID-19 bounce in your online ecommerce retailing?
Descartes commissioned research across Europe during July 2021 to assess the changes in online buying habits following the Corona Virus Pandemic. The report investigates the quality of service, the implications of this experience on retailer perception, also looking at consumers’ expectations and hopes for the future, including retailers’ environmental commitments.
The top level findings revealed: