Ecommerce Home Delivery Consumer Sentiment Report

After the study of over 8,000 consumers across ten European and North American countries, Descartes Systems provides retailers and logistics organisations with critical insights into consumer purchase and delivery preferences and concerns.

The study analyses:

• Consumer eCommerce buying behaviour.
• What is causing eCommerce purchases to increase or decrease.
• The kinds of goods purchased their frequency and which ones are being delivered. 

In addition, the paper provides insight into delivery services, charges and performance. Most importantly, it analyses the importance that consumers place on delivery performance and the impact of delivery failures on future purchases.