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Ferguson Enterprises - plumbing supplies
“Our objective was two fold, to improve our customer service and to continue to drive our operational leverage...both of which we have seen significant improvements in. But one thing we have realised is technology isn't the answer to everything, that people and process play a big part of that.”
Joe Zanette - Solution Manager
Transport costs saved $3 million
Number of deliveries utilising POD 600,000
Ferguson Enterprises deployed Descartes Routing solution and Mobile Apps in over 800 vehicles, they are expanding this to cover nearly 2,300 additional vehicles.
Ferguson Enterprises is the largest distributor of residential and commercial plumbing supplies in the United States. Deliveries have benefited from electronic proof-of-delivery, providing real-time status visibility for both their customers and their sales associates. The solution has resulted in "significant improvements" in both customer service and operational results.