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“We were impressed by the investment and support that Descartes put into this product and the roadmap. This technology has allowed us to be agile, forward-thinking and work optimally with our fleet with benefits on costs, sales and satisfaction across the business and with our customers. ”
Edward Corbett - Head of Programme
Increased delivery volume 25%
Increased OTIF deliveries 15%
Customer Experience Improved
“Descartes ePOD solution has unlocked considerable benefits for both our business and our customers. We have seen the number of requests for PoD decline dramatically and have received increasingly positive feedback from our customers.”
Peter Russell, IT Director, Carpet & Flooring
Reduced Customer requests for POD -80%
Covid-19 Safe Contactless Deliveries Solved
Successful 1st Time Deliveries Increased
“Redefining the Customer Experience in the Tyre Replacement Market”
Improve Gross Profit 5%
Reduce Miles per Delivery -13%
Dynamically schedule appointments online at POS Solved
“The Descartes Reservations™ and Descartes Route Planner™ solutions were integral to our strategy of offering more extensive, but unified , delivery services. The advanced optimisation capabilities and architecture of the Descartes solutions were critical to bringing new delivery service options to our customers in an economically feasible way. ”
Andrew Gay - Systems Manager
Delivery mileage reduced per annum 1.5m
Savings from fuel costs & vehicle servicing £1m
Increased delivery capacity 35%
“In the past year since having the Descartes' system our jobs per route has improved by just short of 10%.”
Martin Alldritt - Planning & Optimisation Manager
Jobs per route has increased 9.9%
Average mileage between jobs reduced
Improved Customer Service
“Descartes' Route Planner™ On-demand helps us have more efficient delivery operations by taking into account our assets, business rules, customer requirements and geographic information. Seamless mobile solution integration ensures we can track actual performance against optimized route plans and address new work or delivery exceptions as they happen to better serve our customers.”
Nimmoo Adam, IT Manager
Delivery temperatures recorded
Delivery costs analysed
Proof of delivery collected
“The advantages of automation are mainly the reduction of error rates along with a reduction of delivery miles & transportation costs.”
Tom de Rocker - Dispatcher
Reduction of error rates and transport costs
Reduced paperwork around returned empty crates
Improved Customer Service
“We estimate that we've reduced our transport costs by 10% per ton delivered.”
Frédéric Poirier - Logistics & IT Manager
Transport costs reduced by 10%
Optimised mix of own vehicles and third parties
Maximised driver and vehicle utilisation
“By using the Descartes solution, route planning is executed automatically; it doesn’t give us much to worry about. We now notice that we can schedule more stops within various time windows. We will deploy the experience gained from using the solution in Amsterdam to implement the process in various other cities.”
Lodewijk Aandewiel, Logistics Designer at PostNL - Bike Logistics
More Stops
Faster Planning
Automated Planning
“Descartes’ integrated routing and mobile solution is helping us meet our customer service commitments while making our fleet, drivers, and dispatchers more productive.”
Henk Tol - Distribution Manager
Improved fleet productivity
Customer commitments met
Accurate orders delivered on time
“We now have the tools to automate formerly manual processes, which increases our efficiency in vehicle routing, asset tracking, fleet maintenance, Department of Transportation (DOT) compliance and more”
Barry Crane, Director of Logistics at Wimsatt Building Materials
Efficiency Improved 20%
Customer Service Improved
Lower Operational Costs
“Before using Descartes, managing compliance for our large and widely dispersed fleet in Europe was a time-consuming and labour-intensive operation for Gist.”
Ken Clarke - Head of Transport Operations in Europe
Enhanced compliance across Europe fleet operations
One solution to manage compliance in 7 countries
Time and labour savings managing compliance
“By optimising planning, scheduling and routing, we’ve lowered our distribution costs: we’re getting more capacity out of our fleet and have reduced the number of returned loads by ensuring the right product is loaded onto the right truck. ”
Mark Parsons - Managing Director
Reduced cost of distribution
Increased delivery capacity
Reduced number of returned loads
“The Descartes solution provides the advanced capabilities we need to transform our logistics processes and, in doing so, improve the responsiveness of our delivery operations and reach higher standards of customer service. ”
Einar Geir Jónsson, Head of Business Development
Optimised delivery routes
Electronic proof-of-delivery
On the fly adjustments to deliveries
“Since implementing the Descartes Route Planner™ solution, the time taken to route deliveries has reduced from approximately four hours a day to a matter of minutes, while the number of vehicles sent out each day has reduced by roughly 15 per cent.”
Dave Middleton, Supply Chain Manager, Ontex UK
Payback of the solution achieved within Months
Route planning reduced from hours to Minutes
Vehicles dispatched reduced by 15%
“Descartes route optimisation software was designed to be deployed in an operational capacity to manage collection & distribution rounds. We have now adopted it to respond to calls for tenders and support our regional business units by undertaking centralised optimisation studies”
Charles Fouche, Engineering & Optimisation
New tenders won
Centrailised optimisation
Easy to accomodate unique customer requirements
“With the Descartes solution, we now have real-time visibility into deliveries as they are made—and proof of delivery when customers receive their orders,”
Nicholas Chesna - Fleet Assistant Manager
On-time delivery has improved
Real time visibility of deliveries
Great delivery capacity
“We now have a system which we can optimise the automation of the routes thanks to Descartes... We have improved service levels expected by our customer in full compliance with the time-windows.”
Gabriele Golinelli - Operations Director - Fidelitas
Customer Service levels improved
Employee shift scheduling has been simplified
“Our objective was two fold, to improve our customer service and to continue to drive our operational leverage...both of which we have seen significant improvements in. But one thing we have realised is technology isn't the answer to everything, that people and process play a big part of that.”
Joe Zanette - Solution Manager
Transport costs saved $3 million
Number of deliveries utilising POD 600,000
“We chose Descartes at Sears because of the need for our customers to have very accurate promises to when they get their deliveries and our need to drive efficiency in our network in how we meet those commitments to our customers.”
Bill Hutchinson - SVP Supply Chain
Greater Control Gained
Increased Productivity Gained
Improved Visibility Gained
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